Versand

Shipping Policy

1. Shipping Destinations

We ship to Germany, all member states of the European Union and selected additional countries.

The countries available for selection during checkout determine the destinations to which we currently deliver. Shipping availability may vary depending on the product, destination and available shipping services.

Local pickup is not available.

2. Shipping Costs

Shipping costs depend on factors including:

the destination country;
the products ordered;
the number of items;
the size and weight of the shipment; and
the selected shipping method, where different options are available.

The applicable shipping costs and the total order price will be displayed during checkout before you place your binding order.

No additional shipping costs will be charged after the order has been placed unless you subsequently request a change that results in additional costs.

3. Production and Delivery Times

Our products are produced after an order has been placed. Production after receipt of an order does not, by itself, mean that the product is legally personalised or excluded from the statutory right of withdrawal.

Production usually takes approximately 2–5 business days.

After production has been completed, the order is handed over to the shipping carrier. The following estimated shipping times apply from the date of dispatch:

Germany: approximately 5–10 business days
European Union: approximately 5–12 business days
Other international destinations: approximately 7–20 business days

The estimated total delivery time therefore consists of the production time and the applicable shipping time.

Where a more specific delivery period or estimated delivery date is displayed on the relevant product page or during checkout, that information applies to the order. The applicable delivery information will also be included in or linked from the order confirmation.

Business days are generally Monday to Friday, excluding applicable public holidays.

Unless expressly described as guaranteed, delivery dates are estimates based on current production capacity, the destination and information provided by the shipping carrier.

Customs processing, unusually high order volumes, carrier disruptions, severe weather, public holidays, strikes or other circumstances outside our reasonable control may affect the estimated delivery time.

Such circumstances do not restrict your statutory rights in the event of delayed or non-delivery.

4. Production and Fulfilment Partner

Our products are produced, packed and shipped by our print-on-demand fulfilment partner, Printful.

Depending on the product, stock availability and delivery destination, an order may be fulfilled from different production facilities.

Products from the same order may therefore be shipped in separate packages and arrive at different times. You will not be charged additional shipping costs solely because we divide an order into multiple shipments.

Printful and the shipping carriers act as our fulfilment and logistics partners. We remain your contractual seller and your point of contact for questions, delivery problems, damaged products and warranty claims.

5. Order Tracking

Once an order or part of an order has been dispatched, you will receive a shipping confirmation email.

Where tracking is offered by the relevant shipping carrier, the email will contain a tracking number or a link to the tracking information.

Tracking information may take some time to update after the shipping label has been created.

If an order is divided into multiple shipments, you may receive a separate shipping confirmation and tracking information for each package.

The absence of tracking information does not affect your statutory rights.

6. Risk During Shipping

For deliveries to consumers, we bear the risk of accidental loss or damage during transportation until you, or a third party designated by you other than the shipping carrier, have taken physical possession of the goods.

The transfer of an order to Printful or a shipping carrier does not transfer the shipping risk to you.

This does not apply where you independently commission a shipping carrier that was not offered or designated by us.

7. Damaged, Defective, Misprinted or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, misprinted or different from the item ordered, please contact us without undue delay at:

house.novara@outlook.com

Please provide:

your order number;
a brief description of the issue; and
where reasonably possible, clear photographs of the affected item and its packaging.

Photographs help us assess and resolve the issue more quickly but do not restrict your statutory warranty rights.

Once the issue has been reviewed and confirmed, you may choose between:

a free reprint or replacement of the originally ordered item; or
a refund for the affected item to your original payment method.

We will arrange the option selected by you. If the originally ordered item can no longer be produced, we will issue a refund.

In most cases, you will not need to return a damaged, defective, misprinted or incorrect item.

If a return is required, we will provide the return instructions and cover the necessary return shipping costs.

Your statutory rights regarding defective or non-conforming goods remain fully unaffected.

8. Lost Shipments

If your order has not arrived within the stated delivery period, please first check:

the tracking information, where available;
whether the delivery address provided with the order is correct;
whether the package was left with a neighbour, reception desk or designated safe place; and
whether the shipping carrier has left a delivery notice.

If the shipment still cannot be located, please contact us at:

house.novara@outlook.com

We will investigate the shipment with our fulfilment partner and the relevant shipping carrier.

If the shipment is confirmed as lost before delivery to you, you may choose between:

a free replacement shipment; or
a refund for the affected items to your original payment method.

You are not required to pursue claims against the shipping carrier yourself.

9. Incorrect or Incomplete Delivery Addresses

You are responsible for providing a complete and accurate delivery address during checkout.

Please contact us immediately if you notice an error in the delivery address. We cannot guarantee that an address can be changed once production or fulfilment has started.

If an order is returned because the address provided was incorrect or incomplete, or because the shipment was not collected despite a reasonable collection opportunity, we will contact you regarding the available options.

Additional shipping costs may only be charged where the failed delivery was caused by circumstances attributable to you and where charging those costs is permitted by applicable law.

This does not apply where the failed delivery was caused by us, our fulfilment partner or the shipping carrier.

10. Customs, Import Duties and Taxes

Orders delivered within the European Union will not normally incur import duties for the customer where the products are shipped within the EU.

For deliveries to destinations outside the European Union, customs duties, import taxes or handling fees may be charged by the authorities or shipping carrier in the destination country.

Unless these charges are expressly shown as included during checkout, they may be payable by the recipient upon import.

The amount and application of such charges are determined by the authorities of the destination country and are outside our direct control.

Any customs or import information displayed during checkout applies to the relevant order.

11. Product and Print Variations

Screen settings and differences in display technology may cause colours shown online to appear slightly different from the physical product.

Minor, technically unavoidable variations in colour, print placement or dimensions may occur during the production process.

This provision applies only to insignificant variations that do not materially deviate from the agreed product description, design or quality.

Incorrect prints, substantial colour deviations, clearly misplaced designs, damaged products and other material deviations may constitute defects.

This section does not exclude or restrict your statutory rights concerning defective or non-conforming goods.

12. Delivery Delays

If we become aware of a material delay, we will inform you using the contact information provided with the order where reasonably possible.

If delivery cannot be completed within the agreed delivery period, your statutory rights remain unaffected. This includes any rights available to you after setting an appropriate additional period for delivery, where required by law.

13. Statutory Consumer Rights

Nothing in this Shipping Policy excludes, restricts or replaces any mandatory consumer rights available under applicable law.

Information about your statutory right of withdrawal, returns, refunds and defective products can be found in our separate Returns and Withdrawal Policy.