Häufig gestellte Fragen (FAQ)

Add the desired products to your shopping cart and proceed to checkout. Enter your delivery and payment information and complete your order.

If your order has not yet been processed or shipped, please contact us as soon as possible. We will check whether a change or cancellation is still possible. Regardless, you have the legal right of withdrawal. Further information can be found in our withdrawal policy.

After placing your order, you will receive an order confirmation via email. Once your order has been shipped, we will send you a shipping confirmation including a tracking number.

The order confirmation is sent immediately after completing your purchase to the email address you provided. Please also check your spam folder if necessary.

Delivery usually takes 4–7 business days.

Within the European Union, we charge a flat shipping fee of €4.79 per order.

Currently, we only ship to countries within the European Union (EU).

Yes. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.

First, please check your shipment status using the tracking information and contact the shipping provider if necessary. If the issue continues, our customer service team will be happy to assist you.

Please complete our return form and follow the instructions provided. Further information can be found in our withdrawal policy.

You can withdraw from your purchase within 14 days after receiving the goods according to legal regulations.

For damaged or defective items, we cover the return shipping costs. If the return is made without any defect in the item, you are responsible for the return shipping costs.

After receiving and inspecting your return, the refund will be issued using the original payment method.

We accept PayPal, credit card, Apple Pay, and Google Pay.

Yes. All payments are processed through secure and encrypted payment providers.

Payment by invoice is possible if this payment method is offered by your selected payment provider.

For our clothing products, you will find a size chart on each product page to help you choose the right size.

Our products are individually printed after receiving your order and then shipped to you.

Our products are mainly made from high-quality cotton. More detailed information can be found on the respective product page.

You can enter your discount code during checkout in the designated field.

No. Generally, only one discount code can be used per order.

Currently, we do not offer gift cards. However, we plan to introduce them in the future.